So I was surfing around the Internet when I came across this awesome example of EA (Electronic Arts) trying to kill one of it's customers via it's support system and a little thing called Fire. Lets just say that if Jim had followed EA Technical Supports second help message, fire would have occurred. This just goes to show and pretty much prove that EA Support is non-existent and by the looks of it is an automated computer system spitting out emails based roughly on what you send to it and a random list of staff names. Are there actually any staff at EA Support besides the guys keeping the Automated system working.

Jim sent this wonderful replay to EA, I love this bit:

THERE WAS A FIRE. YOUR PRODUCT STARTED A FIRE. I DO NOT NEED AN AUTOMATED WARRANTY REPLACEMENT. I NEED TO SPEAK WITH SOMEONE WHO WILL ADDRESS THIS ISSUE.

FIRE = BAD.
YOU = UNAWARE OF FIRE.

It’s that glowy orange stuff. If you touch it, you die. Understand?
F-I-R-E.

Yes you would think that's causing F-I-R-E would be something that actually got their attention, well apparently no.

The full story, Rock Band tried to burn my house down - by Jim Squires